A Partner in Your Care
Our Patients are Our Passion
At Saint Agnes Hospital you will be under the care of our expert physicians and caring staff from the moment you enter the hospital until your discharge. As an active partner in your care, you have rights and responsibilities, helping us ensure the highest level of care is provided.
The following tips are provided by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), which encourages patients to speak up and take an active, informed role in their care.
- Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
- Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
- Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
- Ask a trusted family member or friend to be your advocate.
- Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
- Use a hospital, clinic, surgery center or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the JCAHO.
- Participate in all decisions about your treatment. You are the center of the health care team.
As a patient at Saint Agnes Hospital, you have rights and responsibilities that protect you and allow us to deliver the best care during your stay.
Patients have the right to:
- Make advance directives and to designate a health care agent to make health care decisions for them when they are unable
- Be informed of any research/education projects affecting their care or treatment
- Reasonable access to care
- Considerate care that respects the patient’s personal values and beliefs
- Informed participation in decisions regarding care
- Participate in the consideration of ethical issues that arise in the provision of care, including information on the availability of an Ethics Committee
- Privacy and confidentiality
- Pain management
- Prompt resolution of grievances
An explanation of hospital rules, regulations and/or charges is available upon request.
To help ensure the best care, patients are obligated to:
- Provide accurate information about their medical history as completely and accurately as possible
- Request additional information or clarification about health status or treatment when they do not fully understand information and instructions
- Cooperate with the physician and hospital staff in the provision of care
- Provide a copy of their advance directives if they have completed one
- Provide necessary information for the insurance claims and other financial arrangements
When a patient has an issue or complaint, he or she may:
- Notify the nurse manager
- Contact the patient representative at 410-368-2146, Monday through Friday
- Dial the operator to page the nursing supervisor on evenings, nights and weekends
- Contact the Maryland State Department of Health and Mental Hygiene by phone at 410-402-8110 or by mail at 201 West Preston St., Baltimore, MD 21201
- Contact the Joint Commission of Accreditation of Health Care Organizations by phone at 800-994-6610 or by mail at Office of Quality Monitoring JCAHO, One Renaissance Blvd., Oakbrook Terrace, IL 60181
Preparing an Advance Directive
In the event you cannot make your own medical decisions, advance directives help your family and healthcare professionals abide by your wishes. Advance directives are written instructions about your health care, including a living will and a durable power of attorney. A living will details which treatments and life-sustaining measures you want, such as mechanical breathing, tube feeding or resuscitation. A durable power of attorney for health care legally designates an individual as your health care proxy, meaning he or she will make health decisions for you in the event that you are unable to do so. If you have an advance directive, please provide it to your doctor. If you do not have an advance directive prepared, you can prepare one and have it added to your medical record.
If you have any questions or would like further assistance, you may contact the Care Management Department at 410-368-3157 or click here.