The following tips are provided by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), which encourages patients to “Speak Up” and take an active, informed role in their care.
- Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
- Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
- Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
- Ask a trusted family member or friend to be your advocate.
- Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
- Use a hospital, clinic, surgery center or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the JCAHO.
- Participate in all decisions about your treatment. You are the center of the health care team.
As a patient at Saint Agnes Hospital, you have rights and responsibilities that protect you and allow us to deliver the best care during your stay. Your rights Patients have the right to:
- Make advance directives and to designate a health care agent to make health care decisions for them when they are unable.
- Be informed of any research/education projects affecting their care or treatment.
- Reasonable access to care.
- Considerate care that respects the patient’s personal values and beliefs.
- Informed participation in decisions regarding care.
- Participate in the consideration of ethical issues that arise in the provision of care, including information on the availability of an Ethics Committee.
- Privacy and confidentiality.
- Pain management.
- Prompt resolution of grievances.
An explanation of hospital rules, regulations and/or charges is available upon request. Your Responsibilities To help ensure the best care, patients are obligated to:
- Provide accurate information about their medical history as completely and accurately as possible.
- Request additional information or clarification about health status or treatment when they do not fully understand information and instructions.
- Cooperate with the physician and hospital staff in the provision of care.
- Provide a copy of their advance directives if they have completed one.
- Provide necessary information for the insurance claims and other financial arrangements.
When a patient has an issue or complaint, he or she may:
- Notify the nurse manager.
- Contact the patient representative at 410-368-2146, Monday through Friday.
- Dial the operator to page the nursing supervisor on evenings, nights and weekends.
- Contact the Maryland State Department of Health and Mental Hygiene by phone at 410-402-8110 or by mail at 201 West Preston St., Baltimore, MD 21201.
- Contact the Joint Commission of Accreditation of Health Care Organizations by phone at 800-994-6610 or by mail at Office of Quality Monitoring JCAHO, One Renaissance Blvd., Oakbrook Terrace, IL 60181.
Our physicians and nurses are dedicated to making your stay at the Hospital as comfortable as possible and to insure that you are treated with the highest level of compassion and care. If at any time you do not feel that you’re a receiving that care you have the right to speak to a Patient Advocate. A Patient Advocate will help resolve any issues that you may have as well as answer any questions regarding hospital policies and procedures.
For more information contact a Patient Representative at (410)-368-2148.