Saint Agnes Hospital

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Saint Agnes Hospital to Open New Patient-Centered Medical Home at 40 West Plaza

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New healthcare center part of a growing trend toward PCMH model of coordinated care


BALTIMORE – Saint Agnes Hospital is bringing more coordinated healthcare into the community with the opening of a new healthcare center located at 40 West Plaza (6501 Baltimore National Pike in Catonsville). The multi-specialty practice will provide Baltimore City, Baltimore County and Howard County residents with greater coordination of care and increased access to primary care physicians, specialists and preventive health screening technology in one central location. 

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Saint Agnes’ new healthcare center is on the forefront of a growing trend toward the patient-centered medical home (PCMH), a model of care that focuses on providing outpatient care in a team-based environment. Federal and Maryland state health reforms, including recent changes to the Medicare Waiver, encourage adoption of the PCMH model, which should help lower hospital admissions, reduce the need for hospital readmission after discharge, improve health outcomes and increase overall patient satisfaction.
“Primary care medicine is changing and we’re no longer focused on simply treating acute conditions. Under this new model of coordinated care we’re better able to prevent illness, manage chronic conditions and improve health outcomes for the patient,” said Dr. Kenneth Williams, president of Seton Medical Group at Saint Agnes Hospital. “This is the future of healthcare, and it’s a game changer.”     
Under the traditional model, there is little coordination of care outside of the primary care practice, leading to delays and unnecessary costs. At Saint Agnes’ new facility the entire process is streamlined to improve patient privacy and decrease wait times. In addition, a care coordinator may assist with everything from check-in paperwork to booking referrals, all examinations are done in the same room and the patient’s privacy-protected electronic medical record follows them through every level of care.  
The healthcare center will house a broad selection of medical services, including 20 primary care physicians, as well as specialists in a variety of fields and services for imaging, laboratory and physical therapy. The new facility will also have designated rooms for patient education on topics such as weight management, heart health and diabetes. 
RTKL Associates, the architect for this project, looked at national trends as well as high volume urban primary care centers in Chicago and New York, for best practices in establishing a prototype for Saint Agnes’ PCMH model. The facility is designed as a series of flexible clinical modules, which allows for adaptability, efficiency, standardization of operational protocols and improved patient experience.
“There’s a proven connection between the environment of care and successful clinical outcomes,” said Scott Rawlings, lead architect. “We’ve designed this new facility to be efficient, flexible and also aesthetically pleasing — with an abundance of natural light and uplifting distractions such as “dry” Zen gardens — to reduce the stress of the patient experience and let them focus on their health.”
Saint Agnes has signed a 10-year lease for 40 West Plaza and will utilize all 38,000 square feet of the former Room Store building. MacKenzie Commercial Real Estate Services represented the hospital in leasing the property. 
“This was a collaborative effort between our brokerage and development teams to find the right solution for Saint Agnes. After searching unsuccessfully for almost two years for the right parcel of land to develop a medical office building for various Saint Agnes physicians in the greater Catonsville area, we turned to re-adaptive use opportunities and identified the retail center known as 40 West Plaza. We had to educate the landlord on the change in use, but the final lease transaction was clearly a win for both Saint Agnes and the retail owner of the Center,” said president of MacKenzie Commercial Real Estate Services Robert J. Aumiller.
William Greskovich, vice president of operations and capital projects at the hospital, said, “This new expansion underscores Saint Agnes’ commitment to person-centered healthcare. For nearly five years Saint Agnes has been dedicated to developing a multi-specialty ambulatory center. The new facility is a key part of Saint Agnes’ growth projection and will support the hospital’s desire to expand beyond the main campus and become more physically rooted in the community.”
The new building is expected to be fully operational by January 2015.
About Saint Agnes Hospital
Founded by the Daughters of Charity in 1862, Saint Agnes Hospital is a 296-bed hospital recently completed a $200 million-plus expansion emphasizing patient safety in a high quality healthcare environment. Saint Agnes is the oldest Catholic hospital in Baltimore, Maryland and is a full-service teaching hospital with residency programs in medicine and surgery. The hospital’s key institutes include the: Cancer Institute; Cardiovascular Institute; Maryland Metabolic Institute; Orthopaedic & Spine Institute; Plastic & Reconstructive Surgery; and The Bunting Health Institute for Women & Children. Saint Agnes opened the first Chest Pain ED in the world more than 30 years ago, and continues to expand and grow its Emergency Services. 
About MacKenzie Commercial Real Estate Services
Lutherville-based MacKenzie Commercial Real Estate Services, LLC provides a full range of commercial real estate services, including leasing and sales, tenant and landlord advisory services, corporate consulting, commercial and residential development, general construction, property and asset management, market research, and debt and equity capital placement.  With offices strategically located throughout the State of Maryland and 150 employees, MacKenzie is one of the largest commercial real estate service firms in Maryland. Please visit for more information.
Amanda Karfakis
(410) 732-6542 

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Amanda Karfakis
(410) 732-6542

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